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Help with your application
For most non-settlement visa applications, you will receive a decision from UK Visas and Immigration within 15 working days from the date you submit your biometrics (fingerprints and photo) at your visa application appointment. If you have applied for a settlement visa, most decisions will be processed within 60 working days from the date of your appointment. Customers who have paid for a Priority or Super Priority Service will receive their decisions in a shorter timeframe, as per the description of the service purchased.
Please note: VFS Global does not provide updates on the progress of applications that have been made, nor can we give advice to the public about UK visa applications in general. All enquiries for UK visa are managed by a centralised UKVI support team. For more details please click here.
Do you have a question about booking your appointment, additional services or uploading documents?
Please see if your query is answered on our Frequently Asked Questions page.
Customer experience
Feedback and suggestions
VFS Global is committed to delivering a world-class experience and welcomes your valuable feedback. You can be assured that all feedback receives our full and complete attention.
To help us serve you better, please include following information along with your feedback.
- Your name and contact details
- A clear description of the issue (including dates, location, names of personnel dealt with, and any other relevant background)
- The type of visa you are applying for and your associated application reference number (or numbers)
We endeavour to reply within 2 business days.