Please note that access to the Visa Application Centre is restricted to visa applicants only. The only exceptions to this policy are:

• Children less than 18 years of age need to be accompanied by a parent or guardian. This cannot be a member of the Visa Application Centre staff.
• Elderly or disabled who require assistance to submit their applications. Applicants who fall into these categories should advise the security staff on arrival at the Visa Application Centre.

Mobile phones are permitted in the visa application centre, but they must be switched to silent or vibrate mode. They should be switched on before entering the Visa Application Centre Devices that cannot be switched on cannot be taken into the Visa Application Centre.

Under no circumstances is photography, filming or audio recording is permitted. Mobile phones must not be used at any counter, interview room or within the biometric booths, under any circumstances.

Only one bag (maximum size: 45 cm x 30 cm x 20 cm (18” x 12” x 8”) per applicant is permitted in the Visa Application Centre. Larger bags cannot be taken into the Visa Application Centre or left at the reception entrance and must be stored elsewhere. In addition to the above, bags such as travel bags, back packs, briefcases, suitcases, leather/jute/cloth bags and zip folders are also not allowed in the Visa Application Centre. Only a folder containing your application related papers would be allowed.

For security reasons the following items will not be permitted inside the Visa Application Centre.

• All battery operated or electronic items such cameras, tablets, audio/video cassettes, compact discs, MP3s, floppies, laptops, or portable music players, hard disk drive (HDDs), pen/thumb drives, spy devices, audio recorders, or other devices which can hinder the centre’s functioning and cause a disturbance to others.
• Sealed envelopes or packages.
• Any inflammable item such as matchboxes/ lighters/ electric cigarettes / fuel.
• Any sharp objects such as scissors, pen knives or nail filers.
• Weapons, weapon - like objects, or explosive material of any kind.

Other items may be prohibited based on security staff discretion.

Please note: The visa application centre is unable to store prohibited items. Applicants should make other arrangements to store these belongings before they enter the Visa Application Centre.

All Visa Application Centres are under 24 hours CCTV surveillance. The images are constantly recorded for the purposes of crime prevention, detection and public safety.

In the interests of safety and security, we reserve the right to conduct random bag searches of applicants and visitors subject to the local laws and regulations.

Our staff have the right to work without fear of abuse or intimidation. Threatening or abusive words or behaviour towards our staff will not be tolerated under any circumstances. Such behaviour may result in you being asked to leave the Visa Application Centre.

Due to safety and security concerns, friends, relatives or business contacts are not allowed to accompany visa applicants. However, interpreters are allowed to accompany hearing-impaired/physically challenged applicants or applicants who are unable to communicate in any language spoken at the Visa Application Centre.