Please note that access to the Visa Application Centre is restricted to visa applicants only. The only exceptions to this policy are:

1. Children less than 18 years of age need to be accompanied by a parent or guardian. This cannot be a member of the Visa Application Centre staff.

2. Elderly, medically infirm or disabled applicants who require assistance in order to submit their applications. Applicants who fall into these categories should advise the security staff on arrival at the Visa Application Centre.

Mobile phones are permitted in the Visa Application Centre, but they must be switched to silent or vibrate mode. They should be switched on before entering the Visa Application Centre. Devices that cannot be switched on cannot be taken into the Visa Application Centre.

Under no circumstances is photography, filming or audio recording permitted. Mobile phones have to be put away when you are dealing with our staff.

For security reasons the following items will not be permitted inside the Visa Application Centre.

• All bags such as travel bags, back packs, briefcases, suitcases, leather, jute or cloth bags and zip folders. Only a plastic bag containing your application related papers would be permitted.

• All battery operated or electronic items such as cameras, tablets, audio/video cassettes, compact discs, MP3s, floppies, laptops, or portable music players, hard disk drive (HDDs), spy devices, audio recorders, or other devices which can hinder the centre’s functioning.

• Sealed envelopes or packages.

• Any inflammable item such as matchboxes/ lighters/ electric cigarettes /fuel.

• Any sharp objects such as scissors, pen knives or nail filers.

• Weapons, weapon - like objects or explosive material of any kind.

Other items may be prohibited based on security staff discretion.

Please note:

All Visa Application Centres are under 24 hours CCTV surveillance. The images are constantly recorded for the purposes of crime prevention, detection and public safety.

Due to security concerns, we do not permit interested parties such as friends, relatives or business contacts to accompany visa applicants. However, interpreters are allowed to accompany hearing-impaired / physically challenged applicants.

Our staff have the right to work without fear of abuse or intimidation. Threatening or abusive words or behaviour towards our staff will not be tolerated under any circumstances.